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Mark Silver's Articles in Service

  • How To Deal With Freeloaders In Your Business
    'Can you give me your (class/product/offer) for free, or
    reduced cost? I'm in a tough situation, and need the help.'

    Have you ever had anyone ask you this in your business? If
    you haven't, it's either because you're invisible, you've
    only been in business for five minutes, or because you look
    mean. :-) Are these people really freeloaders?
  • How To Deal With 'Freeloaders' In Your Business
    'Can you give me your (class/product/offer) for free, or
    reduced cost? I'm in a tough situation, and need the help.'

    Have you ever had anyone ask you this in your business? If
    you haven't, it's either because you're invisible, you've
    only been in business for five minutes, or because you look
    mean. :-) Are these people really freeloaders?
  • Handling complaints without making things worse
    The email comes, or the phone rings, and there's an absolute flood pouring right at you. "Hey, you didn't do what you said you would do. This didn't work as advertised. You goofed!" Yup, a complaint. Ahhh! A complaint?! But you poured your heart and soul into it, how could they complain? Then you take a breath, and you read what they're asking for, and you realize... they were right. You DID make a mistake.

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