Advice to King Dave of the Isle of ManMaryland business man David Howe is crowned the King of the Isle of Man with the consent of the Queen of England. Since it might be tough for an American to navigate Royal Politics, I hereby offer my advice for how he should stamp out the traitors that would deny him his Soverign Rights.
Customer Service Metrics - Tracking What Your Customers Are SayingCustomer Service departments are often treated as a necessary evil. However, with the implementation of a simple tool, your Customer Service staff can become your corporate Early Warning system. This information can then be used to make corrections to your products or services before they become a large scale problem for your company.
