Configuring a Site-to-Site VPN Between Two Cisco RoutersLearn the steps for configuring a secure site-to-site Virtual Private Network (VPN) with Cisco routers.
How to Configure SSH (Secure Shell) for Remote Login on a Cisco RouterLearn how to configure SSH for secure remote login on a Cisco router in this soundtraining.net 'how-to' guide. SSH replaces the notoriously non-secure Telnet protocol for remote login.
Understanding the Fundamentals of EthernetIn this brief article, you'll learn the basics of how Ethernet works in modern computer networks and cabling options for your network.
How to Get Help in LinuxThe Linux operating system includes substantial built-in help systems. In this article, veteran I.T. guy Don R. Crawley explains how to find and use Linux help systems.
How to Create and Exchange Digital DocumentsDigital documents are safer, more secure, easier to search, easier to send, and infinitely easier to store. In this article, you'll learn about the benefits of using digital documents and gain some practical ideas about how to start using digital documents in your business.
Automating Appointment SchedulingLearn how to let your customers and clients manage their own appointments by automating the appointment scheduling process with free or low cost online tools. In this brief article, automation evangelist Don R. Crawley show you how to automate appointment scheduling with another way to go digital without going postal.
I don't have a clue what you just saidCommunication is really easy, but somehow we've hidden our plain language messages behind shrouds of cliches, jargon, and metaphors. In this article, veteran communication expert Don R. Crawley makes the case for plain speaking.
Remotely manage Windows systems from the command lineRemotely manage Windows systems from the command line using the PsTools suite of free utilities.
PPTP and HTTP Port Forwarding with Static NAT on a Cisco RouterIn this brief article, you'll learn how to configure PPTP and HTTP port forwarding on a Cisco router using static NAT to allow Internet users to connect to internal resources.
Delighting Your User, Part Four: Showing and Maintaining CompetenceIn this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for both demonstrating competence and maintaining competence as a technical support provider. He provides practical, real-world techniques for the support desk engineer to use to demonstrate and maintain competence.
Delighting Your User: Providing Responsive End User SupportIn this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end-user tech support by making sure your users say you're responsive to their needs. He provides practical tips you can use right away to delight your end users.
Password Recovery on the Cisco ASA Security ApplianceIn this easy-to-understand article, soundtraining.net's president and chief technologist Don R. Crawley, CCNA-certified, provides step-by-step procedures for resetting the privileged mode password on the Cisco ASA Security Appliance.
How to Deliver Technical Support that Delights the End User, Part TwoIn this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end user tech support and shows simple and practical techniques for doing it.
Cisco PIX/ASA Security Appliance: How to Configure BannersIn this brief, easy-to-understand article, writer, speaker, trainer, and veteran IT guy Don R. Crawley explains the simple steps to configuring banners on Cisco security appliances.
How to Deliver Technical Support that Delights the End UserIn the first of this series of articles on delighting end users, writer, speaker, trainer and veteran IT guy Don R. Crawley shows tehnical support personnel simple, practical ways to deliver oustanding end user technical support while, at the same time, making their jobs easier and more satisfying.
