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Curtis Bingham's Articles in Service

  • Are You Too Making a $100M Mistake?
    Before you reject a possible new business area, make sure you take all the right actions in your decision process so you don't lose out. Be sure to spend more time up-front to find out who and how many customers will actually buy your new product or service and what specifically these prospective buyers are looking for.
  • All Customer Feedback is NOT Created Equal: A Guide for Dealing with Disgruntled Customers
    Customer feedback is critical—but not all customers should be listened to! You have to pay the most attention to your best customers and you might just be better off ignoring your worst customers.

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