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Christine Casey Cooper's Articles in Business

  • Solving the Problem or Finding the Guilty - Which is More Effective Leadership?
    Management problem solving is more important than finding the guilty parties to blame. A manager may assign responsibility for a task without assigning blame. And you can hold someone accountable for results without blaming. In the end, the goal is to understand what casued the problem and fix the cause to prevent recurrence. This is more effective than spending effort to name the guilty.
  • Dig for the Root Cause
    If you want to be able to solve a problem, you need to understand what the problem is. Otherwise, you may just be solving symptoms. Root cause analysis can be used in any application: manufacturing, operations, customer satisfaction, quality, and safety.

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