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Customer Service: A Missing Skill?
You have to make more sales! This is the message that is drilled into every salesperson's mind on a daily basis. Usually they're expected to achieve this through cold calling and other age-old techniques in a hope that they will be able to make a sale. However, this single-minded focus on sales figures tends to leave the customer unhappy and unwilling to buy from the salesperson a second time. How
Keywords: Mandy Leonard, recruitment, sales, training, customer service, customer centricity, customer centric, mandy leonard, enabled it

Recruitment Law: The Importance of Knowing the Regulations
As a recruitment consultant your days are generally spent focusing on making sales and dealing with client requirements. Getting roles, finding candidates, chasing feedback, organizing interviews, the list goes on, leaving little time to focus on the clients themselves. But with such focus on making a sale, are you inadvertently leaving your clients open to risks?
Keywords: Mandy Leonard, recruitment, law, legal, training, consultant, sales, management, regulations, mandy leonard, enabled it

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