Even When They Are Wrong, It is Right That The Customer Is Right You are, no doubt, familiar with the saying, 'The customer is always right!' Well, there are all kinds of reasons to believe that 'the customer is always right' is wrong. And I have to agree with people who say that it's wrong. But here's the rub. If your interest is bringing about positive change between employees and customers, it's still right! Let me explain.Keywords:
Rick Kirschner, Customer service, difficult people, positive persuasion, employee relations, good business
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