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Communication is Key but can be Damaging
Communication is a key to the success of all business but every company must be aware of potential liability with employee communication especially with all the electronic means available
Keywords: Mel Luigs, Business communication, staff meetings, emails, proprietary information, communication methods, company assets, company liability, non-disclosure agreements, text messaging, company guidelines, monitor communications

Use the Financial Downturn to Correct your Business !!
Small businesses should refuse to participate in the current financial downturn and use this period to make those corrections in your business to increase profitability and success when the upturn starts
Keywords: Mel Luigs, Recession, core personnel, business correction, mission statement and vision, employee performance appraisal, financial downturn, profitable customers, products and services, supplier base, new customers, diversify, brain storm, new ideas

Is The Recession Hurting Your Customer Service ?
Customer service is an attitude that cannot be curtailed or discontinued in a financial downturn. Every company should take the time to review its procedures and processes to provide great customer service
Keywords: Mel Luigs, Telemarketing reducing personnel customers training small companies competitors sales decline customer service

An Incentive Compensation Plan will Jump Start your Business
An Incentive Compensation program is the hallmark of all successful small and medium businesses, is truly a win-win for both employees and the company and ensures the future success of your business. Good employees thrive in an incentive compensation program and retention issues quickly disappear.
Keywords: Mel Luigs, Incentive Compensation bonus programs employee retention small business fringe benefits customer service

Why Succession Planning in a Family Owned Business is Difficult ?
Succession Planning in every family owned business should begin at the birth of the next generation and should never end. The values, common sense, integrity and vision taught to your children are the basis of his or her ability to take over your business and be a productive business owner.
Keywords: Mel Luigs, Succession Planning, family controlled business, next generation, Idiot Generation, Values, Integrity, common sense, business sale, hard work, PACCAR, Peterbilt, work outside the family,

Is It Time to Fire Some of Your Customers?
A thorough annual review of your customers is required to ensure your business is making a profit from each and every customer. Taking a truly objective look at each customer will ensure your success and profitability.
Keywords: Mel Luigs, Sales, Customers, Customer Relationships, Customer Service, Quality, Budgeting, Gross Margin, Survival, Break Even, Mission Statement, Customer Requirements, Department Review, Incentive Compensation

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