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Dell and Comcast Prove Chat is a Winner for Customer Service
Adding a Chat interface to your website can increase customer satisfaction by providing faster, convenient service to customers. Examples included of recent experiences with Dell and Comcast support.
Keywords: Craig Klein, customer service, contact management, chat, boldchat, comcast, dell

You Can't Get There with ACT! and Outlook
Small and Medium sized businesses typically start managing client contact information in the simplest, cheapest way possible. Outlook and ACT! and common choices. This article points out how simple steps can help a small business market and sell like a Fortune 500.
Keywords: Craig Klein, ACT, Outlook, sales, marketing, leads, prospects, small business

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