Adjusting the Picture on Customer Focus At first glance, big picture thinking and customer focus would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second implies an intense, laser-beam-like concentration on the customer.Keywords:
Amy Nutt, customer service, business management, career training, professional development, leadership Understanding Rightsizing for Profitability These days, most companies are looking for ways to save money, and downsizing is one obvious option. The magic number for layoffs seems to be about 10 percent; companies feel they can cut this number of staff as a quick way to boost profitability.Keywords:
Amy Nutt, business, human resources, consulting, temp agency, job, event, career, staff, outsourcing, leader, workplace
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